Terms of Service

1. Agreement

These terms are between you and CareAmi, an organisation based in the United Kingdom. If you browse this site, join the waitlist, or send a query, you agree to these terms and to our Privacy Policy.

If you are a care home or group taking CareAmi into a home, a separate written agreement will apply to the product. That agreement wins if it clashes with this page.

2. What CareAmi is

CareAmi is an AI operating system for care homes. It is designed to include:

• An AI companion on a dedicated resident tablet in kiosk mode (voice and text), signed in by resident name and home location
• Family connection: photos, videos, voice notes, and messages tied to that resident, with replies through the AI
• A staff dashboard: notes, mood tracking, alerts, and automated audit summaries from AI conversations and staff input

Residents are told daily, on screen and verbally, that conversations are monitored and may be shared with staff and family for safety.

3. This website and the waitlist

Joining the waitlist or sending a contact form does not create a paid licence, a service-level promise, or a right to a pilot. We may accept, pause, or close early access as we open to homes. Information you submit is handled as described in the Privacy Policy.

Website content is for information. Features described on marketing pages may change before launch.

4. Using the product (when contracted)

The care home agrees to:

• Use CareAmi only for genuine care-home operations, not to secretly record people
• Make sure daily disclosure to residents actually happens as the product is designed
• Decide lawfully who may access the dashboard and which family contacts are linked
• Keep staff logins safe and revoke access when someone leaves
• Not treat CareAmi as a doctor, nurse, or emergency alarm. Staff remain responsible for care
• Follow UK safeguarding, CQC (or equivalent) expectations, and data protection law

You must not try to break the kiosk, scrape resident data, reverse-engineer the companion, or use conversation logs for anything other than care, family connection, and the home’s lawful records.

5. Not medical advice

The companion may notice mood, pain mentions, or changes in how a resident engages, and the dashboard may alert staff and family. That is support for people who already have a duty of care. It is not a diagnosis, not a prescription, and not an emergency service. If someone is in immediate danger, staff must follow the home’s emergency procedures — not wait for the AI.

Unless a future version is classified under UK medical-device rules, CareAmi should not be marketed or relied on as a medical device. That classification, if it ever applies, needs specialist review.

6. Data and safeguarding

Conversation data, family media, mood scores, and audit summaries include information that UK GDPR treats as special category data when it relates to health. Extra protection is required. Read the Privacy Policy.

In a typical deployment the care home is the data controller of the care record and CareAmi is a processor. Roles, instructions, subprocessors, and breach reporting must sit in the data processing terms — not only on this page.

7. Families

Family connection is for people the home has linked to a resident. Families should only send content they have the right to share. Media becomes part of that resident’s thread on the kiosk. Replies such as “ask Sarah to come on Thursday” are routed through the AI to a linked contact.

8. Our content and yours

CareAmi owns the software, branding, and this website (except where we credit someone else). You keep rights in content you lawfully upload (for example family photos), and you grant us a licence to process it only to run the service for that resident and home.

9. Availability

We aim for a calm, reliable service. We do not promise uninterrupted uptime on this marketing site or, in these website terms, a specific uptime for the product. Service levels belong in the home’s contract if they are offered.

10. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability the law does not allow us to limit.

For this website and the waitlist, CareAmi is not liable for loss that was not foreseeable, or for loss of profit or data, except where the law says otherwise. Product liability for a live deployment must be set in the signed contract after legal review. This paragraph is a placeholder.

11. Suspension

We may suspend website access or waitlist processing if we believe these terms are broken or if we must do so for security or law. Product suspension rights will be in the home’s contract.

12. Law

These website terms are governed by the law of England and Wales. Courts of England and Wales have jurisdiction, except that consumers who the law protects may use additional rights in their home nation of the UK.

13. Contact

CareAmi, United Kingdom.
Questions: Contact us.
Company details and registered office will be added once confirmed.

14. Changes

We may update these terms. The date at the top is the latest draft. Material changes to a paid or pilot service will be handled in that contract.